Privacy Policy

SMS Privacy Policy:
Your mobile information is confidential. Hometown Ops LLC does not share, sell, or rent your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. All other private data is handled according to our general Privacy Policy.

  • No mobile information will be shared with third parties or affiliates for marketing/promotional purposes

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

 

General Privacy Policy

Privacy Policy – SMS/Text Messaging

Hometown Ops LLC (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly, including information collected in connection with our application‑to‑person (A2P) SMS and MMS messaging programs.

Information we collect

When you sign up for our text messaging program, we may collect:

  • Your mobile phone number

  • Your name and contact details (such as email address)

  • The date, time, and content of messages sent to and from you

  • Your opt‑in and opt‑out preferences, including records of your consent

We may also collect other information you voluntarily provide when communicating with us or completing forms related to our services.

How we use SMS data

We use your mobile number and related text‑message information to:

  • Deliver transactional and informational text messages you have requested (for example: appointment reminders, alerts, updates, or account notifications)

  • Provide customer support and respond to your inquiries

  • Maintain records of your consent, messaging history, and preferences for compliance and audit purposes

Message frequency will vary based on your interaction with our services and your communication preferences.

No sharing for marketing purposes

We do not sell, rent, or share your mobile phone number, text messaging opt‑in data, or consent with third parties or affiliates for their own marketing or promotional purposes.

Any sharing of mobile numbers and messaging data is strictly limited to:

  • Service providers (such as SMS aggregators, carriers, and technology vendors) who assist us in delivering our text messaging services

  • Situations required by law, regulation, or legal process

These service providers are permitted to use your information only to provide services to us and are required to protect your information.

Data security

We implement commercially reasonable technical and organizational measures designed to protect your personal information, including your mobile number and text messaging data, from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security of your information.

Opt‑in and opt‑out

By providing your mobile phone number and explicitly opting in (for example, by checking a box on a web form or texting a designated keyword to our program number), you consent to receive text messages from us at the mobile number you provided.

  • You may opt out at any time by replying STOP to any text message from us. After you send STOP, you may receive one final message confirming your opt‑out.

  • For help, reply HELP to any message or contact us at [support email/phone].

Message and data rates may apply, depending on your mobile plan and carrier. Carriers are not liable for delayed or undelivered messages.

Retention of SMS data

We retain your mobile number, opt‑in records, and messaging history for as long as necessary to:

  • Provide the text messaging services you requested

  • Maintain records required for legal, regulatory, and carrier compliance

  • Resolve disputes and enforce our agreements

When no longer needed, we will delete or de‑identify this information in accordance with our data retention policies.

Your privacy rights

Depending on your jurisdiction, you may have rights regarding your personal information, such as the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to or restrict certain types of processing

To exercise these rights, contact us using the details provided below.

Children’s privacy

Our text messaging services are not directed to children under 13 (or other age specified by applicable law), and we do not knowingly collect personal information via SMS from children in that age group.

Changes to this policy

We may update this SMS and mobile privacy section from time to time. When we make changes, we will revise the “Last Updated” date and, where required by law, provide additional notice.

Contact us

If you have any questions or concerns about this SMS & Mobile Privacy Policy or our text messaging practices, please contact us at:

Hometown Ops
30 N Gould St Suite R
info@hometownops.com
8038870595